Build the speed the headset demands.

Dispatch Typing Simulator

Speed is the floor, not the goal. The Dispatch Typing Simulator builds the keyboard fluency a 911 call-taker needs — timed drills, live dictation, and CAD-narrative scoring — then proves it across six certification levels.

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6: difficulty levels
4: timed drill lengths
10: scored scenarios
0: external services

A look inside

What trainees actually do

Step through the core of Dispatch Typing Simulator — pick a capability to see what it puts in front of a trainee.

01 Timed typing drills Thirty-second to five-minute drills on real dispatch phraseology, with live words-per-minute, accuracy, and error tracking on every keystroke. 02 Dictation & CAD narrative Text-to-speech reads a caller while the trainee transcribes, then practices composing the CAD narrative — scored for the critical information that has to land. 03 Scenarios & progression Ten scored scenarios and six levels from Trainee to Lead Dispatcher, each gated by a WPM threshold, with progress charts that track every attempt over time.

Dispatch Typing Simulator · Timed typing drills ● live

Thirty-second to five-minute drills on real dispatch phraseology, with live words-per-minute, accuracy, and error tracking on every keystroke.

30-second, 1-, 3- & 5-minute drills
Live WPM, accuracy & error tracking
Real dispatch call text & phraseology

Dispatch Typing Simulator · Dictation & CAD narrative ● live

Text-to-speech reads a caller while the trainee transcribes, then practices composing the CAD narrative — scored for the critical information that has to land.

Text-to-speech dictation drills
CAD narrative composition practice
Critical-information scoring (who / what / where)

Dispatch Typing Simulator · Scenarios & progression ● live

Ten scored scenarios and six levels from Trainee to Lead Dispatcher, each gated by a WPM threshold, with progress charts that track every attempt over time.

10 scored scenarios
6 levels: Trainee → Lead Dispatcher
WPM thresholds gate each level
Progress charts across attempts

For trainees

Dashboard with personal bests & streaks
Practice freely or chase the next level
Instant WPM, accuracy & error feedback
See the progress trend on every drill

For instructors

Roster view of every trainee
CSV export for grading & program evidence
Remove or reset trainee records
Level thresholds aligned to your standard

The library

Every way a call-taker has to type

Drills move from raw speed to the real job — taking dictation and composing a CAD narrative against the clock — then prove it across six certification levels.

30-second sprint Speed
1-minute drill Speed
3-minute drill Endurance
5-minute drill Endurance
TTS dictation Transcription
CAD narrative Composition
Scored scenario Assessment

What gets measured

More than words per minute

Speed is the floor. Every drill tracks accuracy and errors, and the scenario and CAD-narrative drills score for the critical information that has to land.

Scorecard Representative scorecard from one drill.

Words per minute 82
Accuracy 95
Error control 90
Critical-info capture 78
Consistency 85

How it works

01
Warm up

Run a 30-second or one-minute drill to set a baseline WPM and accuracy.
02
Train to level

Work timed drills, dictation, and CAD narratives against the threshold for your level.
03
Prove it

Pass scored scenarios to advance from Trainee toward Lead Dispatcher.
04
Review

Instructors track the roster, export results, and align levels to the academy standard.

Runs anywhere

The typing trainer needs no external services — every drill, score, and chart runs in the browser. Records persist to the unified PSS360 account so progress follows the trainee across devices.

No external APIs or API keys
Works in any modern browser
Records sync to the PSS360 account

Questions

Dispatch Typing Simulator FAQ

What typing speed should a dispatcher hit?

PSS360 ships six levels from Trainee to Lead Dispatcher, each with its own WPM threshold. Programs can align the thresholds to their certification standard.

Does it score more than speed?

Yes — every drill tracks accuracy and errors, and scenario and CAD-narrative drills score for critical information, not just raw words per minute.

Do trainees need any special setup?

No. The typing simulator runs in any modern browser with no external services, microphone, or API keys.

One platform

Part of the PSS360 platform

Dispatch Typing Simulator shares one login, one roster, and one record with the rest of the platform.

Dispatch360

An AI-powered 911 dispatch console — trainees answer AI-driven emergency calls, run a full CAD system, and coordinate radio traffic before the real call comes in.

Learn more