9‑1‑1 candidate assessment
CallSelect360
Hire with confidence. See real dispatcher skills.
Seven focused assessments for potential 9-1-1 dispatchers — typing, listening, data entry, map reading, and call handling — with clear results for your agency.
A different version every sitting, drawn from rotating banks of calls, passages, and maps.
- 7
- focused assessments
- 30
- minutes, roughly
- 0
- candidate accounts
- 1
- link per candidate
| Overall | J. Rivera87 | T. Smith76 | M. Clark68 |
|---|---|---|---|
| Typing | 92 | 78 | 71 |
| Dictation | 86 | 72 | 65 |
| CAD | 88 | 74 | 62 |
| Call Taking | 84 | 70 | 60 |
| Data Entry | 93 | 80 | 69 |
| Map | 81 | 77 | 70 |
| Scenario Call | 85 | 73 | 66 |
CallSelect360 at a glance
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Interruptions and priority built in
See how candidates judge priority and respond while they work.
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Compare candidates easily
Side-by-side scores against your own pass marks.
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No candidate accounts
Send one link. They test, you get the results.
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Custom assessments built to order
Need a test we do not have? Our team builds it.
Why CallSelect360
Testing that looks like the job.
- 01
Shaped by agency directors
Built from what 9-1-1 agency directors told us they want from candidate testing today, and still being shaped by them.
- 02
The job, not a quiz marathon
Candidates take calls, enter CAD details, read a map, and handle interruptions. It is the work itself, in one focused sitting of roughly 30 minutes.
- 03
Straightforward pricing
One clear price for your agency, set out up front. Request a demo and we will give you the number.
The assessment suite
Seven skills, tested under pressure.
From accurate typing to clear communication, see how candidates handle the tasks that matter at the console.
- Speed + accuracy 01
Typing assessment
One uninterrupted, timed passage measures typing speed and accuracy.
- Listen + capture 02
Dictation assessment
Capture a spoken message accurately after hearing it once.
- Organize information 03
CAD assessment
Hear one short call and enter the essential details into a focused CAD form.
- Listen + understand 04
Call Taking assessment
Listen to one short call, then answer five questions about what you heard.
- Detail + precision 05
Data Entry assessment
Enter caller, phone, address, plate, and vehicle details read aloud once.
- Location + direction 06
Map assessment
Find addresses and intersections, read directions, and select the closest available unit.
- Communicate + respond 07
9–1-1 Scenario Call assessment
Speak with an interactive caller, gather essential information, and document the incident.
Interruptions, priority, and response timing
While a candidate works, radio updates and waiting calls break in, the way they do on the dispatch floor. The candidate picks the service and priority, or the call to handle first, then gets back to the task. Every assessment except Typing includes them, and they are reported separately from the main scores.
- 2
- interruptions in each assessment
- 15s
- to respond to each one
- 3
- priority levels to judge
Your agency sets the rules
Your standards. Your settings.
Every center hires differently. Managers set the times, the weights, and the pass marks themselves, and every candidate keeps the rules they were tested under — so changing a setting never changes an earlier result.
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Time limits
Choose how long candidates get for each assessment, from a short screen to a longer look.
Typing 1 to 5 minMap 2 or 3 minScenario call 3 to 7 min
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What counts most
Weight each assessment in the overall score so the result reflects the skills your center values.
A weight for every assessment
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Pass marks
Set an overall minimum, a minimum for any assessment, and your own typing speed and accuracy requirements.
OverallPer assessmentTyping speed + accuracy
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Interruptions and priority
Add radio updates and call-queue decisions during the assessments to see priority judgment and response time. Switch them on or off for each candidate.
On or off per candidateResponse time recorded
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Remote or in house
Send a one-time link, or start the test on a computer at your center. Either way the candidate needs no account.
One-time linkStart here
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Retests
A retest draws different calls, dictation, and a different map from rotating banks. Earlier sittings stay on record.
New linkDifferent versionHistory kept
And you see how the test was taken. Results show the time each candidate was given, note when a candidate left the test page, and keep a recording of the scenario call for you to play back.
Need an assessment we do not have? We will build it.
Tell us the skill your center wants to measure, from memory recall and cross-referencing to something only your agency does. Our team builds the assessment for you, and it runs, scores, and reports alongside the rest.
Built for the hiring decision
Turn results into a confident next step.
Overall scoring
Bring individual assessment scores together for a clear view of each candidate’s performance.
Your agency’s pass marks
Set the requirements that matter to your agency and review performance against those standards.
Side-by-side comparison
Compare two to four candidates across the same skills. See strengths and gaps before choosing your next step.
How it works
Invite. Assess. Compare.
- 01
Create a candidate
Add the candidate in your agency dashboard and share their one-time assessment link.
- 02
Let their skills show
Candidates complete the timed assessments in sequence, without creating an account.
- 03
Review and select
Review results against your agency’s own time limits and pass marks, and compare candidates before the next hiring step.
The story
Built for 9‑1‑1 agencies. Inspired by the people who lead them.
CallSelect360 began with a simple conversation. Several 9-1-1 center directors came to us looking for an alternative to traditional hiring assessments. They wanted more than another testing platform. They wanted a voice in the process, and the flexibility to choose assessments that reflect the skills their agencies actually need.
So, we listened.
We sat down with 9-1-1 center leaders, talked through the challenges of evaluating candidates, and learned what they wanted from a modern pre-employment assessment. Their feedback shaped our vision, and we got to work building something different.
With over 30 years of combined experience in the 9-1-1 industry, our team understands the demands of emergency communications, the importance of selecting qualified personnel, and what agencies face when hiring the next generation of telecommunicators.
Industry partners
Working alongside leaders in public safety.
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NECI 9–1-1
National Emergency Communications Institute
Bringing Industry Expertise to the Hiring Process
With decades of experience in emergency communications training, NECI partnered with CallSelect360 to help bridge the gap between professional training and agency recruitment. Together, we’re bringing realistic, job-focused assessments to 9-1-1 agencies, helping them identify candidates with the skills emergency communications demands.
Visit neci911.com (opens in a new tab) -
STACC
Scholastic Testing And Credential Certifications
Advancing Technology and Confidence in Hiring
STACC partnered with CallSelect360 to support a smarter, more consistent approach to evaluating future 9-1-1 telecommunicators. By combining technology with practical, skills-based assessments, this partnership helps agencies make informed hiring decisions while creating a more transparent and equitable evaluation experience for candidates.
Visit staccexams.com (opens in a new tab) -
LAPSEN
Law and Public Safety Education Network
Connecting Education to Careers in Public Safety
As a leader in law and public safety education, LAPSEN partnered with CallSelect360 to strengthen the connection between classroom learning and career opportunities in emergency communications. This partnership supports the development of future 9-1-1 professionals by helping students understand industry expectations, demonstrate their abilities, and prepare for careers serving their communities.
Visit lapsen.org (opens in a new tab)
Questions
CallSelect360 FAQ
Do candidates need an account?
No. You add the candidate in your agency dashboard and send a one-time link, or start the test on a computer at your center. The candidate takes the assessments and you get the results.
How long does the assessment take?
Roughly 30 minutes in one focused sitting. Your agency sets the time limit for each assessment, so a short screen and a longer look are both possible.
Can we set our own pass marks?
Yes. Set an overall minimum, a minimum for any assessment, and your own typing speed and accuracy requirements, and weight each assessment in the overall score. Every candidate keeps the rules they were tested under, so changing a setting never changes an earlier result.
What happens when a candidate retests?
A retest draws different calls, dictation, and a different map from rotating banks, so it is a different version every sitting. Earlier sittings stay on record.
Can you build an assessment we do not see here?
Yes. Tell us the skill your center wants to measure, from memory recall and cross-referencing to something only your agency does. Our team builds it, and it runs, scores, and reports alongside the rest.
Is CallSelect360 part of the PSS360 training login?
No. CallSelect360 is built for 9-1-1 agency hiring and has its own agency sign-in at callselect360.com. The PSS360 training simulators — Typing360, Dispatch360, and Guardian360 — are for academies and CTE programs training people once they are in the seat.
How is CallSelect360 priced?
One clear price for your agency, set out up front. Request a demo and we will give you the number.
Accessibility matters in hiring: read the CallSelect360 accessibility statement.
From hire to headset
Hired the right people? Train them on PSS360.
CallSelect360 helps you choose who takes the seat. The PSS360 training simulators build the speed and console fluency they need once they are in it.
Typing360
A 9‑1‑1 dispatch typing trainer — WPM and accuracy drills, dictation, CAD narrative practice, and scenario scoring across six difficulty levels.
Learn more
Dispatch360
An AI-powered 9‑1‑1 dispatch console — trainees answer AI-driven emergency calls, run a full CAD system, and coordinate radio traffic before the real call comes in.
Learn moreGet started
Your next hiring decision starts with better information.
See CallSelect360 in a short walkthrough built around your 9-1-1 center’s hiring process.