Train Smarter. Dispatch Better.

Dispatch360

Dispatch360 puts a trainee in the call-taker’s chair — a live AI caller on the line, a full CAD system on the screen, and the radio in their ear — then scores the call the way a training officer would.

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24: versioned scenarios
Live: AI caller voice
CAD: NCIC · radio · map
AI: scored debrief

A look inside

What trainees actually do

Step through the core of Dispatch360 — pick a capability to see what it puts in front of a trainee.

01 Take the call Answer an AI-driven emergency caller in real time — voice in, voice out — with realistic emotional tone, hesitation, and escalation that reacts to how the trainee handles it. 02 Work the console A full computer-aided-dispatch surface: CAD incident entry, NCIC lookups with synthetic records, radio traffic, and a live geocoded map — the tools of the real desk. 03 Debrief & audit Every session is graded against the scenario’s ground truth, with an append-only event log capturing every turn for review — engagement, device, and geo included.

Dispatch360 · Take the call ● live

Answer an AI-driven emergency caller in real time — voice in, voice out — with realistic emotional tone, hesitation, and escalation that reacts to how the trainee handles it.

Live AI caller over the microphone
ElevenLabs caller voice with emotion & tone
24 versioned scenarios with rich ground truth

Dispatch360 · Work the console ● live

A full computer-aided-dispatch surface: CAD incident entry, NCIC lookups with synthetic records, radio traffic, and a live geocoded map — the tools of the real desk.

CAD incident entry & management
NCIC person / vehicle / license lookup + mugshots
Radio channel with Google Cloud TTS
Leaflet + Google Maps geocoding

Dispatch360 · Debrief & audit ● live

Every session is graded against the scenario’s ground truth, with an append-only event log capturing every turn for review — engagement, device, and geo included.

Rubric-based scoring vs. ground truth
Append-only session event audit trail
Engagement, heartbeat, device & geo capture
Coaching notes on every attempt

For trainees

Pick a scenario and take the call
Run CAD, NCIC, and radio like the real desk
Get a scored debrief with coaching notes
Retry to close the gaps

For instructors

Dedicated trainee & instructor consoles
Admin over sessions, users & scenarios
Author versioned scenarios with immutable snapshots
Full audit trail behind every session

The library

A scenario for every kind of call

Versioned scenarios span the call types a new dispatcher has to be ready for on day one of the floor — each carrying its own ground truth, difficulty, and debrief.

Medical emergencies EMD
Crimes in progress Priority 1
Traffic collisions TC · hazards
Fire & rescue Structure
Domestic disturbances High-risk
Mental-health crises Crisis
Alarms & suspicious activity Patrol
Multi-agency incidents Mutual aid

What gets measured

Scored the way a training officer would

Every call is graded against the scenario’s ground truth across the dimensions a real QA review checks — not just whether the right unit rolled.

Scorecard Representative scorecard from one session.

Call control 88
Caller interrogation 76
Location & callback 94
Protocol adherence 82
CAD accuracy 90
Time to dispatch 71

How it works

01
Choose a scenario

Start from the picker; each scenario carries its own ground truth and difficulty.
02
Answer & dispatch

Talk the caller through it while running CAD, NCIC, and radio in parallel.
03
Get scored

A rubric grades the call against ground truth; the event log records every turn.
04
Coach & repeat

Instructors review sessions and trainees re-run to improve the score.

Under the hood

Dispatch360 is the most integration-heavy simulator — real AI, real voice, real maps — with graceful fallbacks when a key is absent.

OpenAI — caller intelligence
ElevenLabs — caller voice
Google Cloud TTS — radio
Google Maps + Leaflet — geocode & map
Upstash Redis — rate limiting
Resend — account email

Questions

Dispatch360 FAQ

Do trainees need a microphone?

Yes — calls are spoken. The trainee talks to the AI caller over the mic and hears the caller’s voice back through ElevenLabs.

How are calls scored?

Each scenario defines a ground truth; a rubric scores the trainee’s handling against it, and an append-only event log records every turn for instructor review.

Can we edit or add scenarios?

Yes. Scenarios are versioned in the database with immutable snapshots, so past sessions always reference the exact version that was run.

One platform